Founded in 1993, the family-owned retailer operates over 250 locations and a significant e-commerce channel. As the company grew, its reliance on scattered files and disconnected processes created bottlenecks for its product and design staff. The implementation of Centric PLM replaced these legacy systems with a single source of truth, allowing teams to organize data by season, brand, and style.
My Nguyen, Product Development Manager at Shoe Palace, notes that the platform has provided the visibility necessary to track over 300 active SKUs while keeping internal teams and external partners aligned. Beyond handling the 30 percent increase in volume, the system has reduced the onboarding time for new hires, who can now navigate the structured interface to find specifications and communication logs without searching through disparate folders.
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