Morrisons has introduced Instacart’s Caper Cart smart trolleys at its Preston supermarket, marking the first UK deployment of the AI-driven technology. The carts automatically scan items and track spending in real-time, allowing customers to bypass traditional queues. Meanwhile, Tesco has completed the rollout of autonomous cleaning robots across 600 Express stores to handle routine floor maintenance, and Lidl GB is expanding its smartphone-based scan-and-go system to 37 additional locations.
Security and efficiency remain top priorities for the sector. Sainsbury’s plans to expand its use of Facewatch facial recognition software to over 150 stores by Christmas, citing a reduction in repeat offenses, despite recent public scrutiny regarding identification errors. In the hospitality sector, Butlin’s has installed 119 automated Boxbar terminals across its resorts, representing one of the largest self-serve drink deployments globally. Additionally, Sephora UK has debuted its first boutique on Carnaby Street, featuring Beauty Scan technology that provides personalized skincare insights directly from a consultant’s device, blending high-street intimacy with digital precision.
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