The Dania Beach-based Agentic AI firm aims to solve the industry-wide crisis of labor shortages and fragmented communication. By analyzing every interaction across IVR, conversational AI, and human staff, the tool benchmarks performance against industry standards to reveal why calls are abandoned and why appointments fail to convert. This visibility is designed to address the root causes of patient attrition that often go unmonitored.
Participants receive an executive-level readout within weeks, providing a roadmap for corrective action rather than months of implementation. The process requires no data migration and minimal staff involvement. CEO Frank Fawzi notes that in some organizations, fewer than half of inbound calls reach a live person, a gap that directly erodes EBITDA. One dental service organization previously leveraged these insights to recover $19 million in revenue by identifying critical process gaps. With 43% of patient complaints passing the point of intervention, the trial intends to provide the immediate clarity necessary to prevent annual losses that can reach $1.2 million per entity.




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