Kim.cc Secures New Capital to Scale AI-Driven Customer Support

The company, which counts brands like TRIP Drinks and Kahawa 1893 among its clients, intends to use the capital to drive aggressive expansion into the United States. While early AI adoption in customer service focused on total automation, CEO Sachin Jaiswal argues that high-stakes interactions still require human judgment to maintain brand integrity and quality control. Kim.cc reports that its hybrid approach reduces operational costs by 40% compared to traditional models.

With eyes on reaching $100 million in annual revenue by 2028, the company is preparing to triple its workforce to over 100 employees. The recruitment push targets roles in sales and client-facing leadership to support the build-out of their proprietary operating system. By integrating AI agents with human-in-the-loop quality checks, the firm aims to position itself as a long-term partner for merchants rather than a simple software provider.